Fulfillment & Refund Policy
Last updated: May 24, 2025
This policy outlines how and when services from Coherency are delivered, and under what conditions (if any) refunds may be issued. By purchasing any service from Coherency, you agree to the terms below.
1. Fulfillment Policy
What You Receive
Depending on the service you purchase, Coherency will deliver:
- Design Audit PDF report, Figma drafts, or images
- Landing Page Design: Custom layout and UI delivered via Figma
- Design Subscription: Ongoing design work with delivery through Figma and communication channels agreed upon
All deliverables are provided digitally.
Delivery Timeline
Typical delivery times are as follows (unless otherwise agreed in writing):
- Design audits: within 3–5 business days
- Landing pages: first draft within 5–7 business days
- Subscription work: turnaround depends on task complexity, usually 2–4 business days per request
Clients are expected to provide timely feedback. Delays in feedback may delay delivery.
Fulfillment Criteria
A service is considered fulfilled when:
- The initial version or draft of the deliverable has been shared with the client, OR
- Any service-specific delivery milestone (such as a design audit) has been submitted via Figma, email, or other agreed channel
Proof of delivery may include timestamps, email confirmations, shared design files, or read receipts. Coherency retains proof of delivery and correspondence.
2. Refund Policy
General Terms
- Landing page design: All landing page design service refunds are considered on a case-by-case basis.
- Design subscription: If you cancel a design subscription within seven (7) calendar days of purchase, you are eligible for a 75% refund.
- Design audit: If you are not satisfied with the Design Audit service, you can request a full refund within 30 days of your original purchase, at no additional cost, no questions asked.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after work has started on any landing page design service.
- You no longer need the design or project.
- You are dissatisfied with subjective design preferences after feedback and revisions.
- You fail to provide necessary feedback or input.
3. Questions or Concerns
If you believe you qualify for a refund under the above policy, or if you have questions about delivery timelines, contact us at admin@coherency.studio.